| Terms of Business |
Conflict of Interest and Complaints |
It is the policy of the firm to avoid any conflict of interest when providing business services to clients. However, where an unavoidable conflict may arise we will advise you of this in writing before providing any business service. If you have not been advised of any such conflict you may assume that none arises.
This firm has a written procedure in place for the effective consideration and handling of complaints. This procedure ensures that complaints will be fully investigated and the outcome of the investigation will be communicated to the person who raised the complaint.
In the event that you may remain dissatisfied with the firms handling of and response to your complaint contact may be made with the Financial Services Ombudsman’s Bureau, 32 Upper Merrion Street, Dublin 2.
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| Payment of Premiums |
William Mansfield Insurance Brokers will accept payment in cash, by cheque and credit card in respect of all classes of insurance in the circumstances permitted under Section 25G of the investment Intermediaries Act 1995. William Mansfield Insurance Brokers are not authorized to accept cash or negotiable instruments in any other circumstances.
In the event that a client fails to pay within the credit terms agreed when cover is arranged, the firm will advise the product Producer involved and cover will be cancelled.
William Mansfield Insurance Brokers shall issue a receipt for each non-negotiable or negotiable instrument or payment received. This is required pursuant to Section 30 of the “Investment Intermediaries Act 1995”. These are issued with your protection in mind and should be stored safely.
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| Administration Charges |
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Euro |
| Renewals & New Business |
20 |
| Private Car |
20 |
| Commercial Vehicle |
25 |
| Motor Cycle |
10 |
| House Insurance |
10 |
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| Mid Term Alterations |
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| All the Above Categories |
15 |
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| Broad Based Advice Hourly Rate |
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| Senior Staff |
190 |
| Support Staff |
50 |
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| Authorisation |
William Mansfield T/A Mansfield Insurance brokers is regulated by the Irish Financial Services Regulatory Authority as an Authorised Advisor. A copy of the firms "Statement of Authorised Status" is available upon request.
The firm holds letters of appointment from a number of "insurance providers" |
| Services Provided |
Mansfield Insurance brokers is in a position to place your business with the Insurance Companies and other insurance providers. We are independent insurance brokers and we do not have any "tied" relationship with any of these institutions, which would compromise our ability to offer you independent mortgage advice and choice. William Mansfield T/A William Mansfield Insurance Brokers is regulated to act as a mortgage intermediary by the office of the Director of Consumer Affairs under the Consumer Credit Act, 1995. The firm is also a member of the Irish Brokers Association (IBA).
William Mansfield arranges and provides advice in relation to, all classes of non-life insurance (motor, property, house, liability, marine etc.) and also life insurance (life cover, serious illness, income protection, pensions etc.). We also provide help and guidance when claims arise. |
| Consumer Protection |
William Mansfield T/A William Mansfield Insurance Brokers is a member of the investor compensation scheme established under the Investment Compensation Act 1998. This legislation provides for the establishment of a compensation scheme and for the payment in certain circumstances of compensation to clients of firms covered by the act.
However you should be aware that a right to compensation will only arise where money or investment instruments held by this firm on your behalf cannot be returned for the time being or the foreseeable future and where the client falls within the definition of eligible investor as contained in that Act. In the event that a right to compensation is established the amount payable is the lesser of 90% of your loss, which is recognised as being eligible for compensation or Euro 20,000.
In addition to the Compensation available Investment Compensation Act 1998, Mansfield Insurance Brokers is bonded by its membership of IBA for Euro 200,000 with an innter limit of 65,000 Euro per client. |
| Remuneration Policy |
William Mansfield T/A William Mansfield Insurance Brokers is remunerated by commission fees. Commission is paid to us by the insurance providers when we arrange finance with them. It is necessary to also charge an administration fee when arranging certain insurances and a scale of these fees are attached.
As will be seen from the attached authorization the firm is authorized to offer broad based advice. This means that we may advise on products provided by insurance providers other than those with whom we can arrange insurance. In circumstances where this broad based advice is sought and provided a fee will be charged as per the attached scale.
If we arrange a product with a product producer with whom the firm holds an agency appointment the broad based advice fee will be offset against commission payable by the Product Producer.
Where the commission payable by the product producer is greater than the fee the balance will be retained by the firm and where the commission payable is less than the fee the balance will be payable by the client. |
